Shipping Rates

We use our trusted couriers in Malaysia for shipping. Shipping rates for these services are calculated by delivery location, items being purchased & the weight of the package. Not all services may be available. Below shows the starting prices for these services.

The following are rates for Malaysia residents:

– Within KL & Selangor: (starting at RM10)

– For Other States in Malaysia: (starting at RM18)

The following are rates for International customers:

Please email us at hello@surpriseegg.com.my for a detail quotation.

Shipping Times

We generally process and ship orders the same or next business day (exception for pre-order items, and etc). We will expedite your order if you have chosen a faster shipping service. Please be aware that there are certain exceptions to shipping times due to credit card/bank transfer processing, high order volumes or item availability. If there is going to be a delay with your order we will contact you via email to explain.

The following are general shipping transit times for Malaysia residents after the order ships:

– Within KL & Selangor: 3 business day or more

– For Other States in Malaysia: 5 business days or more

Please note that circumstances do arise that are beyond our control. For instance extreme weather conditions, lost or misrouted packages due to mishandle by courier, credit card authorization problems or many more. In these rare situations, the delivery time can be delayed and expected shipping times are not guaranteed. We do everything within our control to expedite every order.

The following are approximate Transit Times for International Customers:

– For Asia: 3 weeks or more

– For Other Countries in the World: 6 weeks or more

Shipping Rates for international customers vary extremely depending on delivery location, size of package, number of items & price of the order. The general delays for international shipments are International Customs from your country. Please note that the customer is responsible for any duties & taxes are imposed by your country at your country’s border, this is an importing fee that most countries charge. Custom fees are very common especially when ordering from the UK & Canada. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. (If a package is stopped in customs it may be a longer delay for delivery).

Processing Fee, Taxes, Duties, Currency & Non-Deliverable Orders

All payment with Paypal/Credit Card is charged an extra 6% as PayPal processing fee. International customers are responsible for any additional customs duties or charges applied at the time of delivery by International Customs. All dollar amounts are in RM (Ringgit Malaysia) currency. Your credit card company will give you the best rate of exchange at the time of purchase. Please note we do not accept any foreign check or money orders.

Return Policy

Please let us know if you have any problems or concerns regarding any of the information above. Email us at hello@surpriseegg.com.my.